Thursday, March 1, 2012

Who is my customer?

When something seems obvious, it might be a good time to question it.

For example, I probably think I know who my customer is, in demographic terms perhaps, or based on unit sale, or browser, or any number of features. If I tend to think in terms of similarities or differences, it can be easy to think my customer is "like me" or "not like me."

But who is my customer, really?

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