We often talk about so-called "soft skills," like emotional intelligence, and "hard skills" like financial management.
The more I consider this, the stranger it seems to me in the world we're making. Where's the line? How are you going to use those "hard skills" with people? Won't you need some "soft skills" to make your work meaningful and relevant?
I'm not saying that you can be a successful financial manager without any financial comptetance, simply by being a nice person. It's obvious that such an approach is doomed to fail.
But in your work and your life, don't you put significant importance on how you feel, and how others "make" you feel? Don't you prefer certain colleagues, hotels, bars and websites because you feel the way you want to feel with them? Isn't that pretty much the secret to service?
The more I consider this, the stranger it seems to me in the world we're making. Where's the line? How are you going to use those "hard skills" with people? Won't you need some "soft skills" to make your work meaningful and relevant?
I'm not saying that you can be a successful financial manager without any financial comptetance, simply by being a nice person. It's obvious that such an approach is doomed to fail.
But in your work and your life, don't you put significant importance on how you feel, and how others "make" you feel? Don't you prefer certain colleagues, hotels, bars and websites because you feel the way you want to feel with them? Isn't that pretty much the secret to service?
